Arrowhead Programs

Technology

Insurance and generative AI: The future, love it or hate it–part 2

This is the second in a two-part series. Read part one here. Will generative AI take my job?  PricewaterhouseCoopers admits that “No one yet knows the long-term impact of AI on overall employment.” Just a few years ago—prior to the advent of generative AI—the same company acknowledged that established forms of artificial intelligence aren’t boosting… Read More

Power BI: What it is, how we use it, and how it provides a more accurate view of your business

Most, if not all, of the routine reports you rely on today to understand how your business is performing take time and effort. You wait for updated data to be sent to you from various sources and then you manually update primary Excel files to refresh your KPIs and charts. It’s an ongoing task that… Read More

How our Strategic API team is broadening our market reach

“Our venture into APIs and third-party distribution platforms started in 2020. Using an API, we wanted to allow agents to submit business in a more streamlined fashion, which will increase our submissions and bound policies,” explains Tiffany Poletti, Core Commercial’s COO. “Whether you call them aggregators, comparative raters or third-party distributors, they create a greater… Read More

How COVID-19 Has Changed Cyberbullying Risks in Schools

by Andrew Graham, managing director, risk management services for Wright Specialty Insurance, an Arrowhead Programs company. This article appeared in Big I’s Jan. 2022 magazine. Cyberbullying is a side effect of internet use by students. It typically combines two or more factors, such as the broad reach of the internet, the cloak of anonymity and a… Read More

Turning crisis into opportunity: Insurance claims technology

This article was written by ACM President Dhara Patel and appeared in the Sept. – Oct. 2021 issue of Claims Magazine. ACM was formerly part of Arrowhead Programs and Services. There’s a saying, “Never let a good crisis go to waste.” In our line of work, it sometimes takes an emergency to trigger innovation. The pandemic… Read More

How ACM’s Insurtech tools help streamline the claims process

American Claims Management (ACM), formerly one of Arrowhead Programs’ services companies, is a nationwide third-party claims administrator specializing in both commercial and personal lines. Continually innovating to streamline the claims process, ACM has added numerous Insurtech tools to solve claims more accurately and timely. Industry-leading claims platform ACM’s claims platform is a pure browser-based system… Read More

How ACM’s subrogation tool was created by our Data Science team

How our Data Science team and ACM built SubroFy, an innovative subrogation tool A great claims administrator not only resolves claims quickly and accurately – they look for hidden subrogation opportunities to mitigate loss experience. Often those successful subrogation cases result in significant savings for carriers. American Claims Management (ACM), one of our Arrowhead Programs’… Read More

How Arrowhead Programs’ shared services helps companies grow

Protector Plans has taken advantage of many of Arrowhead Programs’ shared services to increase productivity, improve the customer experience and drive growth. Protector Plans represents multiple professional programs including those for dentists, lawyers, physicians and optometrists. Their house of brands also includes event cancellation and parcel insurance. Several areas underwent significant improvements in the last… Read More

Transforming into a digital-first company

by Jimmy Saldana, Arrowhead Programs’ Director of Strategic Innovation, as published in CB Insights Insurance is not an industry that was built to be digital-first. Legacy systems and burdensome regulations present challenges that do not allow us to move as fast as other industries moving towards becoming digital-first companies. In today’s world, customers expect a… Read More