This article was written by ACM President Dhara Patel and appeared in the Sept. – Oct. 2021 issue of Claims Magazine. ACM was formerly part of Arrowhead Programs and Services. There’s a saying, “Never let a good crisis go to waste.” In our line of work, it sometimes takes an emergency to trigger innovation. The pandemic… Read More
Innovation
How ACM’s Insurtech tools help streamline the claims process
American Claims Management (ACM), formerly one of Arrowhead Programs’ services companies, is a nationwide third-party claims administrator specializing in both commercial and personal lines. Continually innovating to streamline the claims process, ACM has added numerous Insurtech tools to solve claims more accurately and timely. Industry-leading claims platform ACM’s claims platform is a pure browser-based system… Read More
How ACM’s subrogation tool was created by our Data Science team
How our Data Science team and ACM built SubroFy, an innovative subrogation tool A great claims administrator not only resolves claims quickly and accurately – they look for hidden subrogation opportunities to mitigate loss experience. Often those successful subrogation cases result in significant savings for carriers. American Claims Management (ACM), one of our Arrowhead Programs’… Read More
Transforming into a digital-first company
by Jimmy Saldana, Arrowhead Programs’ Director of Strategic Innovation, as published in CB Insights Insurance is not an industry that was built to be digital-first. Legacy systems and burdensome regulations present challenges that do not allow us to move as fast as other industries moving towards becoming digital-first companies. In today’s world, customers expect a… Read More
How Arrowhead Programs’ Information Systems supports MGAs
Arrowhead Programs provides invaluable Information Systems support to MGAs “Finding technology solutions for diverse, specialized insurance products can be a challenge for any MGA.” We sat down recently with Arrowhead CIO Adam Nordost to discuss the invaluable help his Information Systems (IS) team provides to Arrowhead Programs’ 29 companies. The first step in Information Systems… Read More
How Arrowhead Programs’ carrier relationships help launch programs and expand business
When Wright Flood identified a unique opportunity in the marketplace for private flood insurance several years ago, they began developing a product to fill the recognized coverage gap. Once the product was developed and carrier Zurich North America was onboard, the first policy was written in less than 10 months, on an admitted program filed… Read More
How innovative technology has paved the way for MGA growth
How Arrowhead Programs’ innovative technology focus has boosted their companies’ growth Arrowhead Programs and parent company Brown & Brown pride themselves on the innovative technology built within its four walls as well as brought in from the Insurtech world. These innovations, in the form of new platforms, tools and more have already begun to increase… Read More
How Quick Quote’s innovative technology helped streamline the quoting process
Quick Quote takes the “work” out of workers’ comp Although it’s a vital coverage for every business, workers’ compensation is complicated and often difficult to quote and write. Arrowhead, part of Arrowhead Programs, launched an online system that radically streamlined the process several years ago. Called Quick Quote, the platform was upgraded last fall to… Read More
Case study: How a carrier program “lift-out” grew Automotive Aftermarket
When Arrowhead took up Zurich’s challenge of growing Automotive Aftermarket, assuming management of their program in 2012, they began looking for ways to offer a wider range of market opportunities for their producers. Arrowhead General Insurance Agency, Inc., is one of Brown & Brown’s Arrowhead Programs companies. Over the years their executive team had noted… Read More